Here at Wine Culture Direct, we owe it to our loyal customers to inform them of their product shipment every step of the way. As such, we will provide a specific tracking number after each purchase. We strive to handle your order carefully to ensure you receive quick, safe, and reliable delivery service.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, most items will typically ship within 1-3 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at firstname.lastname@example.org.
Wine Culture Direct is dedicated to ensure that the numerous products we provide are in-stock and ready-to-ship. However, sometimes demand outpaces supply, and growth outpaces our in-stock items. Backordered items are still available for purchase online, and will ship as soon as they become available.
If an item is backordered, we do our best to remain as clear and accurate as we can on the item´s product page to provide you with estimated delivery dates. Items that are currently backordered are listed on the product page with an “Expected to ship on (Date)” near the item description area and can sometimes be added on your order´s email confirmation link. Please be aware that delivery dates on backordered items are approximate and subject to change.
There are times when a shipment of backordered products is unexpectedly delayed from our vendors and your promised delivery date may change. If this happens, we will send you an email indicating which item has been delayed and its new estimated shipping date. If the new shipping date is unacceptable to you, you can contact our Customer Service team at email@example.com.
How and from where do you ship your products?
Our various manufacturers ship directly to the address you provide at check out. Most customers ship the product to their home. This helps for a quicker delivery to you, as opposed to shipping it from our office. Saving our customers both time and money is of utmost importance to Wine Culture Direct.